Our Stand - By Promise

We use only the finest precious metals to create our quality, elegant jewelry. In the rare event that an item should be lost in transit or arrive broken, with misspelled or incorrect customization, is not the color that was chosen at checkout, or other valid reasons for which Ishees is liable, we will send out a corrected replacement item within 5 working days.

We do not accept returns on items with color, customization or spelling error/s that were chosen or input by the customer at checkout. If the customer put in an incorrect shipping address at checkout and the item has already been shipped, we can no longer change the order or accept a return for the item. If you placed an order and realized you made an error, please contact us to cancel or revise the order via the contact form in help under the Explore tab.

In the event that an error was on the customer's part, we can offer a 15% discount on a new order and please contact us for the promo code.